Amazon Connect, powered by AWS

We’ve combined the world’s fastest-growing contact centre with a fully managed support service, so you can rest easy. 

Transform how you connect with your customers with Amazon Connect and Digital Island Managed Services.

Significantly reduce costs, dramatically improve reliability, ROI, and the customer experience, and enjoy the freedom to scale at will. All while sleeping soundly at night, knowing that we’re managing and supporting your contact centre solution 24/7 — so you don’t have to.

Amazaon Connect, powered by AWS


 

Key Business Benefits

Cost-Effective and Reliable

  • Drive down costs by up to 50%.
  • Only pay for what you consume.

Superior uptime and performance.

  • Fast and Flexible Rapid implementation, get up and running in days, not months.
  • Scale and customise at will and with ease.

Empower Productivity and Decision Making

  • Increase supervisor productivity by up to 20%.
  • Reduce system administration by up to 60%.
  • Improve new agent uptake with intuitive UX.
  • Cut down call volumes and call resolution time.
  • Drive efficiency with powerful, real-time reporting and dashboards.

Transform Your Customer Experience

  • Provide personalised omnichannel interaction and intelligent self-service tools.
  • Improve the CX with built-in Artificial Intelligence and Machine Learning driving powerful tools like Sentiment Analysis.

Eliminate the Burden and Risk of In-House Support

  • Fully managed and supported solution.
  • Silver, Gold or Platinum SLA plans.
  • Priority support via dedicated service desk.
  • Real-time reporting and solution monitoring.